VCV Townsville parts and service personnel, Sunil Pinto, Mark Borm, Linda Casey and Adam Johns, will travel to Gothenburg for the VISTA World Final in June to compete with the other 29 area finalists from around the globe.
VISTA is a bi-annual competition for Volvo Trucks aftermarket employees, and is the world’s largest training event for truck aftersales professionals. Every second year, thousands of teams from around the world meet to compete in theoretical and practical challenges.
The 2011 competition set a new participation record with almost 14,000 entrants from around the world. Around 520 Volvo Trucks aftersales personnel from around Australia participated in the competition.
Ross Gordon, Branch Manager of VCV Townsville, says the dealership’s win is a win for their customers.
“The VISTA programme is an important training programme aimed to make our employees even better at what we do every day. During VISTA, the participants improve their skills, and our VCV Townsville team has proven themselves to be among the best in the country.”
First runner-up in the Australian Area Final was a team from VCV Sydney, followed by teams from CMV Springvale and VCV Newcastle.
Jon McLean, General Manager of Aftersales Volvo Group Australia, says VCV Townsville’s customers will benefit from having world-class aftersales service. “We know it’s the people who take care of our customers who make or break a high level of customer satisfaction.
“At Volvo, we are passionate about giving our customers an unrivalled quality experience. We are prepared to walk the extra mile to offer the best trucks and services for our customers. That’s why our service network is so important. It goes without saying that we need the best people to deliver the best customer experience.”
VISTA is first and foremost a training event, and taking part requires participants to engage in self-education, research and teamwork. It is estimated that the first three rounds of VISTA 2011 produced around 374,090 hours of extra training globally.